Where do I start.
Do yourself a favour and do not bring these people anywhere near your home.
I contacted Justine and Mark to install a broken bathroom sink.
A $590 down payment was requested, apparently they needed it to order another sink.
The job was booked for Sunday. Mark was 3.5 hrs late, as he reported he was in a car accident and damaged his car. There was no word of a car accident until I contacted an hour past the scheduled time to see what the hold up was. I was emailed by Justine informing me that there was an accident on the motorway. That story changed when Mark arrived, he was the one apparently in the accident.
If I had know Mark was in an accident I would have rescheduled the job, no problem (poor communication) and who knows maybe even a lie.
Mark proceded to remove the sink, damaging my mirror, he promise to replace it.
In the accident he disclosed that he had damaged the new sink and wanted to replace the sink with one that he had removed from his bosses house. I decline because I did not pay for a used sink. When I enquired about the price of a new sink, he said oh it's not expensive maybe a little over 100 dollars, mind you Justine told me the down payment was for the sink as it was an expensive sink and needed to be ordered beforehand.
Mark rescheduled the job for the next day. When leaving, he wanted to take the sink fixtures with him, I declined, as if he had some so, once the main water source was turned back on the whole bathroom would have ended up flooding ( he should have know this and re-connected it but instead left the tap on the floor in my living room). Left screws on the floor, I ended up stepping on one and cutting my toe.
Next day arrived, and again no response from Mark. I had to call and enquire. Due to it being a public holiday, it was difficult arranging a mirror, the appointment was again reschedule for Tuesday. Tuesday came, no appointment time was provided. 0930 I messaged requesting a 3pm appointment thinking it would have provided enough time to get equipment sorted, Mark agreed with this time. 3pm came and went, he reported he was stuck in traffic. 0415pm he message stating he was a few minutes away. 0545pm he messages me informing me that was was tired and feared making another mistake. He offered a refund or to reschedule. I requested a refund of which he agreed. I then received a very rude email from Justine asking me what I should do if her employee was tired and how I should give him a break and should not expect people to be at my beck and call (mind you Mark has disclosed to me that Justine is his wife). Justine states in her very rude email that the time given for my job was 0900 to 12pm, mind you they did not get in contact with me until 0930 after I had messaged giving rhem a time to come. There contract outlines that the employee should make contact 30 min before arrival time and if an appointment can not be made and the customer does not want to reschedule then a full refund is to be provided. They declined to provide a refund. The next day he came to replace the sink, I had to remind him to tighten the drainage pipes, he left with the drain stopper so I had to call him to come back and install it. I gave him the measurements for the mirror of 80 x86, he came with a mirror 92cm tall. He left glue all over the counter top, I had to spend a good half hour scrubbing it away.
Long story short he used the wrong glue to secure the mirror and it came off of the wall. I managed to just catch it in time. When I had informed Justine, she blamed me for removing it and threatened me if I didn't pay the outstanding balance.
A very poor job done, very poor customer service. Do not waste your time. These people are con artist, unreliable, incompetent, unprofessional and down right rude.
DO NOT TRUST THESE PEOPLE!!!!!
The old broken sink is still sitting on my driveway.